Privacy Policy

At https://www.arkaangroup.com.au, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website or interact with our services.

1. WHO WE ARE

Arkaan Group (“we”, “us”, “our”) operates the website located at https://www.arkaangroup.com.au.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details at the end of this policy.

2. WHAT INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Any information submitted through enquiry or contact forms
  • Communications you send to us

We may also automatically collect certain technical and usage information when you visit our website, including:

  • IP address
  • Browser type and device information
  • Website usage data
  • Pages visited and time spent on our website
  • Cookies and tracking technologies
Children’s Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

3. HOW WE COLLECT INFORMATION

We collect personal information when you:

  • Submit a contact or enquiry form
  • Subscribe to marketing communications
  • Contact us by phone or email
  • Interact with our website
  • Engage with our advertisements or social media content

We may also collect information through cookies, analytics tools and advertising technologies.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Respond to enquiries and provide our services
  • Communicate with you about your requests
  • Improve our website, services and customer experience
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Conduct analytics and website performance monitoring
  • Maintain website security and prevent misuse

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. COOKIES, ANALYTICS AND ADVERTISING

Our website uses cookies and similar tracking technologies to improve functionality and analyse website traffic.

We may use third-party services including:

  • Google Analytics
  • Google Ads
  • Meta Ads (Facebook and Instagram)
  • HubSpot

These services may collect information about your interaction with our website and use cookies or pixels to provide analytics and personalised advertising.

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

https://policies.google.com/technologies/partner-sites

6. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information.

We may disclose your personal information to:

  • Service providers and contractors who assist us in operating our business
  • Website hosting and IT providers
  • Marketing and analytics providers
  • Payment processors, if applicable
  • Professional advisers
  • Government or regulatory authorities where required by law

Some third-party providers may store or process personal information outside Australia, including in countries such as the United States or other jurisdictions where cloud service providers operate.

We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy laws.

7. STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information is stored using secure systems and service providers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for our business purposes and legal obligations.

Eligible Data Breaches

If an eligible data breach occurs, we will comply with our obligations under the Notifiable Data Breaches scheme under Australian privacy law.

8. ACCESS AND CORRECTION

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before processing your request.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

10. COMPLAINTS

If you believe we have breached applicable privacy laws, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

https://www.oaic.gov.au

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or website functionality.

The updated version will be published on this page with a revised effective date.

12. CONTACT US

If you have any questions, requests or privacy concerns, please contact:

Arkaan Group

Head Office
Level 12, 333 Kent Street
Sydney NSW 2000

Email
admin@arkaaangroup.com.au

Website
https://www.arkaangroup.com.au

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